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How 5w1h Handles Your Personal Data

At 5w1h, we collect only what we need to run your account, process payments via UPI, Paytm and PhonePe, and keep your sessions secure.

Data collected with your consentPayments via UPI, Paytm, PhonePeYour right to access and correct dataSecure storage practicesContact us to delete your data

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What This Policy Covers and Where It Applies

5w1h Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all data you share with 5w1h when you open an account, make a deposit through UPI, Paytm or PhonePe, or contact our support team. Access to our platform depends on local law and is available where local law permits. We process

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your data in accordance with applicable Indian data protection legislation and the terms you agreed to when you created your account. Data we collect includes your name, email address, mobile number, device identifiers and transaction records tied to your payment method. We do not sell your
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personal data to third parties. Where we share data with payment processors or identity verification partners, we do so only to the extent necessary to operate your account and fulfil our legal obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold, or if you have any question about this Privacy Policy, our dedicated privacy…

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you share data with us — whether through a UPI deposit in Chennai or a PhonePe withdrawal anywhere else in India — we apply consistent…

Encrypted Data Storage

All personal data, including payment references from UPI, Paytm and PhonePe, is stored using AES-256 encryption at rest.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform.

Account Security Measures

Your account password is hashed and never stored in plain text.

Retention and Deletion

We retain account data for as long as your account is active and for the period required by applicable law…

Third-Party Data Sharing

Payment processors and identity verification partners receive only the data fields they need to complete a transaction or confirm your…

Your Right to Request Changes

You can request a copy of the data we hold, ask us to correct inaccuracies, or ask us to delete…

Frequently Asked Questions About Your Privacy

We receive a consistent set of questions about how we handle account data, cookies and payment records. The answers below cover the scenarios most account holders in India ask about. If your question is not here, contact our privacy team directly.

We collect your name, email address, mobile number and the payment identifiers linked to your UPI, Paytm or PhonePe transactions. We also log device identifiers and session data needed to secure your account and detect unusual activity.

Payment references are used solely to process deposits, verify withdrawals and resolve transaction disputes. We do not share UPI or PhonePe identifiers with advertisers or any party outside the payment processing chain.

Yes. Submit a deletion request via email, live chat or your in-account Help Centre. We will delete your data from live systems once any legally required retention period has passed, and confirm the deletion to you in writing.

We share data only with payment processors (for UPI, Paytm and PhonePe transactions) and identity verification partners. Each partner is contractually bound to our data standards and may not use your data for their own marketing.

Session cookies keep you logged in during your visit. Analytics cookies help us understand page performance. No cookies are used to build advertising profiles. You can disable non-essential cookies from the consent banner or your browser settings.

We retain your data for the period required by applicable Indian law following account closure. After that period, data is permanently deleted from live databases and removed from backup archives on their scheduled purge cycle.

Contact our privacy team by email or live chat with a description of your concern. We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days. If you remain unsatisfied, you may escalate to the relevant data authority under Indian law.

How 5w1h Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Controls

Account Security Measures

Retention and Deletion

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does 5w1h collect when I open an account?

02 How do you use the payment data from my UPI or PhonePe transactions?

03 Can I ask 5w1h to delete all the data it holds about me?

04 Does 5w1h share my data with third parties?

05 How do cookies on 5w1h.asia affect my privacy?

06 How long does 5w1h keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been violated?

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